Orders are subject to processing times. The following delivery timeframes may apply. Signed for delivery timeframes are estimated and not always guaranteed. North America is subject to a 2-20 business day delivery time frame. Rest of World is subject to 7-28 business day delivery time frame.
We do not ship express packages to P.O Boxes. Please provide residential addresses or these orders will be refunded. We also reserve the right to cancel orders in areas which cannot be serviced by express couriers.
LOCATING YOUR PARCEL
Packages are only classified as “lost” after 30 working days since the estimated time of the arrival of the package. Please email us at contact@eeveerings.com Please note we are not responsible for packages which are unclaimed or where incorrect shipping information has been provided. If your order has been returned to us due to incorrect shipping information or failure to being claimed. We will incur a postage and packaging fee to be resent to the recipient. Please note that a refund for a missing package excludes the shipping fee. All packages are packaged as securely as possible however it is possible that items can be damaged due to the way they are treated within transit. We take it very seriously! please email any concerns to our customer contact@eeveerings.com
RETURNS AND EXCHANGE POLICY ON PURCHASED ITEMS
HOW TO REQUEST A REFUND/EXCHANGE
Returns and exchange policy on purchased items
If you require a refund/exchange please contact us through our email contact@eeveerings.com or reply to your order dispatch e-mail stating your order number, full name and reason for return/exchange. Please read our returns and exchange policy below and note requests must be within 7 days of receiving your order. Refunds are processed excluding the shipping costs paid
-----
REFUNDS
If you would like a refund/exchange you may contact us through our support
e-mail ( contact@eeveerings.com) with your full name, order number, and the reason you want a refund/exchange.
Please read our returns and exchange policy below and note that the requests need to be made within 7 days of receiving your order.
Support e-mail: contact@eeveerings.com
If you would like to return your purchase for a refund please note that the customer is responsible in handling the return shipment fee from their local post office back to the address which can be found by emailing us at contact@eeveerings.com. Any questions or help needed such as where to ship the product back to, please send an email to our support email. Once the product has been received, a refund will be issued.
Support e-mail: contact@eeveerings.com
e-mail ( contact@eeveerings.com) with your full name, order number, and the reason you want a refund/exchange.
Please read our returns and exchange policy below and note that the requests need to be made within 7 days of receiving your order.
Support e-mail: contact@eeveerings.com
If you would like to return your purchase for a refund please note that the customer is responsible in handling the return shipment fee from their local post office back to the address which can be found by emailing us at contact@eeveerings.com. Any questions or help needed such as where to ship the product back to, please send an email to our support email. Once the product has been received, a refund will be issued.
Support e-mail: contact@eeveerings.com
-----
EXCHANGES
If you would like to exchange your item please email us stating the item and size you require.
Please note that returning an item for a refund or exchange is at the customer’s expense.
-----
Non-returnable items:
Gift cards, Personalised items (e.g. Arabic Name Necklace)
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.