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Refund Policy

Refund Policy

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Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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HOW TO REQUEST A REFUND/EXCHANGE

Returns and exchange policy on purchased items

If you require a refund/exchange please contact us through our email  contact@eeveerings.com or reply to your order dispatch e-mail stating your order number, full name and reason for return/exchange. Please read our returns and exchange policy below and note requests must be within 7 days of receiving your order. Refunds are processed excluding the shipping costs paid

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REFUNDS

If you would like a refund/exchange you may contact us through our support
e-mail ( contact@eeveerings.com) with your full name, order number, and the reason you want a refund/exchange.
Please read our returns and exchange policy below and note that the requests need to be made within 7 days of receiving your order.
Support e-mail: contact@eeveerings.com

If you would like to return your purchase for a refund please note that the customer is responsible in handling the return shipment fee from their local post office back to the address which can be found by emailing us at contact@eeveerings.com. Any questions or help needed such as where to ship the product back to, please send an email to our support email. Once the product has been received, a refund will be issued.
Support e-mail: contact@eeveerings.com

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EXCHANGES

If you would like to exchange your item please email us stating the item and size you require. 
Please note that returning an item for a refund or exchange is at the customer’s expense.
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Non-returnable items:
Gift cards, Personalised items (e.g. Arabic Name Necklace)
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.